Refund Policy

Last updated: 2026-09-10

We want you to be happy with DealUnderwriter. Underwriting software is only worth paying for if it changes the decisions you make, so this policy is written to be easy to use rather than easy to hide behind. Below is exactly what you can claim, when, and how — plus the statutory rights that apply on top of it for consumers in the EU and UK.

Try Pro without paying first

Every visitor can run two full rental underwrites per day for free, with no signup and no card. That includes the complete metric set — cap rate, cash-on-cash return, DSCR, net operating income, cash flow, expense ratio, gross rent multiplier and the 1% rule — plus the written verdict. Use the free rental property underwriting calculator on two real deals before you upgrade. Most refund requests we receive are from people who upgraded before checking whether the output matched their own model, which the free tier answers in minutes.

7-day money back on your first charge

New Pro subscribers can request a full refund within 7 days of their first charge, no questions asked and no explanation required. Email hello@dealunderwriter.io from the address on your account with the word "refund" in the subject line. We approve the refund in Stripe the same business day. Your bank or card issuer then takes a further 5–10 business days to show the money back on your statement — that delay is on their side and we cannot shorten it.

What happens to your data after a refund

When a refund is issued, your account drops back to the free tier immediately. Saved deals, presets, and branding settings are kept for 30 days in case you return, then deleted. If you want them removed straight away, say so in the same email and we will delete them when we process the refund. Exports you already downloaded — branded PDFs, shared deal links — stay yours; shared links are deactivated with the subscription.

Renewals and cancellations

Pro renews monthly until you cancel. Renewal charges are non-refundable, because you can cancel at any time before the renewal date and keep full access through the end of the period you already paid for. There is no cancellation fee, no notice period, and no retention call. Cancel from your account page in the members area, or email us and we will do it for you and confirm in writing.

Failed payments

If a renewal payment fails, Stripe retries it a few times over roughly a week. Pro features stay active during the retry window so a bank hiccup never costs you access mid-deal. If all retries fail, the subscription ends and your account returns to the free tier with your saved data intact for 30 days.

Duplicate and accidental charges

Charged twice, upgraded on the wrong account, or bought Pro for a company card you did not mean to use? Tell us and we refund the duplicate in full regardless of how long ago it happened. The 7-day window applies to change-of-mind refunds, not to billing errors on our side.

EU and UK consumer rights

Consumers in the EU have a 14-day right of withdrawal for digital services under Directive 2011/83/EU, and UK consumers have an equivalent right under the Consumer Contracts Regulations 2013. Because Pro gives you immediate access to a digital service, that right may be waived once you have started using Pro features — you consent to that when you complete checkout. In practice our 7-day no-questions-asked policy is applied first and is more generous than the statutory minimum for most cases, and we do not use the waiver to refuse a genuine change-of-mind request made in the first week. Nothing in this policy limits any right you have under mandatory consumer law.

What is not refundable

We cannot refund: renewal periods that have already run their course, months in which the account made heavy use of Pro exports and then requested a retroactive refund, or charges disputed more than 120 days after payment. We also do not refund on the basis that a deal you underwrote performed differently than projected. The tool models the numbers you enter; it does not verify rents, taxes, or condition, and it is not financial advice. That limit is spelled out in the terms of service.

Chargebacks

Please email us before opening a chargeback. A chargeback costs us a fee and takes weeks, while an email refund takes a day. Accounts with an unresolved chargeback are suspended until the dispute closes.

How to request a refund

Email hello@dealunderwriter.io from your account address, or use the form on our contact page. Include the email on the subscription and the approximate charge date — that is all we need. You do not need the Stripe receipt or an invoice number. We confirm every refund in writing, and if we ever decline one we tell you which clause above applies and why. Data handling around billing is covered in the privacy policy.